About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link below.
Our Contact details:
A.R. Fabb Bros Limited
1, The Barns,
Longham Farm Close,
Phone: 01202 571600
Fax: 01202 571779
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Delivery within the UK is by First Class Post, unless you request an urgent delivery which will be sent by Courier.
Delivery to addresses outside the UK is by Courier.
Please note – there is a minimum order charge of £5.00
Delivery Schedule We will normally send your order to you in 2 business days, if a rank or province is required delivery will be 10-14 business days, unless otherwise advised.
If you have ordered items that have to be specially made we will advise you of the expected delivery time.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, your credit card numbers are processed via WorldPay on their secure servers. They are not held in clear text on our web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01202 571600 (International +44 01202 571600) or fax us on 01202 571779 or write to us at 1, The Barns, Longham Farm Close, Ringwood Road, Ferndown, Dorset. BH22 9DE United Kingdom
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm